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The following are eligible to participate in the Carrum Health Center of Excellence (COE) benefit:
Effective January 1, 2022, Carrum Health will be the preferred provider of knee/hip replacement and spinal fusion surgeries for U.S. 3M medical plan participants. Other surgeries and procedures will continue to be covered by Blue Cross and Blue Shield of MN, HealthPartners, or by Carrum Health, as applicable.
Depending on where you live, to get the best possible care, you may need to travel to a specialized hospital. For procedures that don’t require you to live close to the hospital, you may be eligible to have your travel expenses covered for you and one adult companion to help care for you during travel.
If your current doctor practices at one of the facilities covered under 3M’s Carrum Health benefit, then it is possible your doctor is a part of the Carrum Health program. To view a list of doctors, please register at info.carrumhealth.com/3m, select the procedure you need, and the list of available surgeons will be shown for your review and selection.
Carrum is unable to reimburse patients who have already undergone surgery. If you are currently scheduled for one of our covered procedures and are interested in switching to the Carrum program, please register at info.carrumhealth.com/3m or contact our care specialist team to ensure you meet the pre-qualification criteria. You will still need to select a hospital and be seen by a Carrum surgeon to participate and receive the financial benefits afforded by the Carrum program.
Your care specialist will collect your medical records for you. We work with a vendor that will help us gather your medical records. Once you complete the online release form, your records and images will be collected and sent to your surgeon’s medical team for review. Your care specialist will inform you about specific requirements based on your procedure to ensure your selected surgeon has the medical information needed to review your case.
Our care specialists will assist in coordinating follow-up care on your behalf. This includes:
In order to be eligible for the program, you must have an established relationship with a local physician. Your physician must be willing to assume ongoing care once you return home. Your care specialist will gather your home physician’s contact information and facilitate transition arrangements for all necessary follow-up care on your behalf.
Activate your account and securely message one of our Carrum care specialists or call 888-855-7806.
You need to meet your deductible in full, but copays and coinsurance will be waived. If you have already paid for medical expenses throughout the year, you’ll only pay the remainder of your deductible. Our app and/or care specialists will help you determine what your out-of-pocket cost estimate will be.
Covered expenses may include airfare, hotel fees, mileage reimbursement, and a daily allowance for meals. Your Carrum Health care specialist will even make all your travel plans, so all you have to do is focus on what matters most—You. To find out if your travel expenses are covered, sign in to your Carrum Health account.
Additional medical or financial criteria for covered procedures are also required for eligibility.